Let's get in touch.
Feel free to reach out to us using the options below, and our dedicated team will respond to your inquiries promptly.
"Prompt customer service delivery, complaints are resolved on time and efficiently."
Tagora
Financial Services CompanyHave a question or feedback? Fill out the form below, and we'll get back to you as soon as possible.
Or drop us a message via email.
Other ways to reach us
Frequently asked questions:
-
How long does the deployment process take?
The duration for deployment spans between 5 to 7 working days. However, a deployment timeline will be sent to you before it commences, showing a breakdown of events for the parties involved.
-
What happens to existing customer data?
All customer data will be migrated securely to the new system. Extensive data validation will be carried out to ensure accuracy and completeness.
-
How will employees be trained?
Comprehensive training sessions will be provided to ensure staff can efficiently operate the new system.
-
Are transactions in real time?
Yes. With the Our Banking Infrastructure System, transactions are processed in real time. When a customer deposits, withdraws, transfers, or makes payments, the system instantly updates across all channels (branch, ATM, POS, mobile, and internet banking). Customers get immediate confirmation, and balances remain consistent across all platforms.
-
Are my customers’ funds safe?
Yes. Customer funds are completely safe and secure. The deployment process follows strict regulatory, data security, and fraud-prevention standards. Multiple backup and disaster recovery systems are in place to ensure that customer balances are protected at all times
